How do I order a certificate of balance?
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Speak to a customer service adviser
If you are registered for Online Services (Online, Mobile and Phoneline Banking) you can order a certificate of balance over the telephone.
Simply call Phoneline Banking on 0345 793 0000†, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 9am and 5pm Monday to Sunday (excluding Bank Holidays).
If you are not registered for Online Banking please call our Customer Services team on 0345 6005 925 (lines are open 9am to 5pm, Monday to Friday, excluding bank holiday). Once they have completed some standard security questions with you, they will be happy to order a certificate of balance for your account.
There may be a charge for this transaction. For further information on fees and charges, please click here Account Fees and Service Charges.
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Visit a branch
Drop in to any AIB branch, during opening hours** with suitable photographic identification and a member of staff will be happy to order a Certificate of Balance* for your account.
* There may be a charge for this transaction. For further information on fees and charges, please click here Account Fees and Service Charges.
** For branch opening hours and telephone number, please use the Branch Locator.
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.