Technical difficulties

If you have any further difficulties using Online Banking we're here to help. Simply complete the form below. Alternatively you can call Phoneline Banking on 0345 793 0000† and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 09:00 and 17:00 Monday to Sunday (excluding Bank Holidays). 

If you have forgotten your Registration Number you can get a reminder online

  • For security, we strongly advise that you do not send account information by email or within this form. Remember we will never ask customers to enter their Online Banking log in details or card reader codes by email or by a link in an email.
  • If you have received an email that appears to be from us, but you believe it to be fraudulent, please forward the email here.

Need help?

Our Help Centre may have the answer you are looking for.

Data Protection

The information you supply through this form will be held and used by us solely for the purpose of responding to your request. For more information about how we collect personal information about you, how we use it and how you can interact with us about it, visit our Data Protection page.