Contact Us

  • Suspicious activity on Debit and Credit Cards can be reported 24/7 using this number Freephone number 0800 0391 140 or 028 9033 0099

    If your card has been lost or stolen you can report this by your Mobile app or contacting our customer service adviser by

    clicking here
  • If you notice anything suspicious on your bank account or you believe you have been a victim of fraud, contact us 24/7 on Freephone number 0800 0391 140

  • Be on your guard for suspicious activity

    If you receive an email or text message pertaining to be from AIB (NI)/Allied Irish Bank (GB) or from an unrecognised source, requesting you to click on a link to take action do not open the mail as this may be fraudulent.

     *Please Note: Do not include any account details or general banking queries as these cannot be actioned here 

    Please send a copy of the mail or text message to us by 

    clicking here

 

If you believe you have been a victim of fraud or have revealed or shared your Online Banking login details to a third party, contact us immediately 24/7 on Freephone number 0800 0391 140.

If you are unable to phone us, you can take the following steps now to help protect your account. 

  1. Go to your Online Banking login page as normal
  2. Press ‘continue’
  3. Key in your correct registration number
  4. Incorrectly key in a 5-digit PAC code, you should receive a notification that your ‘details are incorrect, please try again’ For example, If your PAC is 12345, enter 23456, 34567, 45678, 56789, 67890
  5. Repeat this step entering a different incorrect PAC code each time until you receive the message that the Online Banking account is locked.

Note: you will be unable to access your Online Banking until such time you make contact with us .

†  Calls may be recorded. Call charges may vary - refer to your service provider.

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