Latest security alerts
At AIB (NI) we are committed to protecting you against the threats associated with internet and other types of fraud. Here, you will find details of specific current security threats to our customers and alerts that you should be aware of.
Fraudulent text messages:
Criminals are texting customers claiming to be from official organisations offering a grant/funding to help with rising energy costs. These texts may include a link to a fake website asking customers for their card details or Online Banking details to receive support.
Sharing your details may allow a fraudster to steal your money rather than giving you money.
You should check with these organisations independently whether this is a legitimate text message, and contact us if you have already shared your details and are concerned.
Remember, NEVER share your Online Service details or codes from your Card Reader with anyone, not even bank staff.
Fraudulent Whatsapp and text messages:
Criminals are contacting customers via text or WhatsApp from an unknown number, claiming to be a family member and encouraging you to transfer money to cover an urgent bill.
This is backed by a story that a family member has recently changed their phone or phone number and may ask you to replace the old number with the new one.
Always make sure you speak directly to the family member who is asking you to send funds to an account you have not used before. If you are suspicious in any way, do not engage with them and delete any communication you have received.
Fraudulent texts:
Criminals can make fake text messages look like they come from us. They can even insert these fake messages into genuine text conversations we are having with you.
One way of spotting a scam is that our web address will have .co.uk at the end. If it has any other ending like .com, it is definitely a scam.
Be careful and never click a link in a text message - even if it appears to be part of a conversation with us. We don't put links into our text messages.
Here are some examples of fraudulent texts pretending to come from us:
If you believe you have received a fraudulent text message, email or phone call, please send a copy of the details using the link be at the bottom of the page.
Fraudulent phone calls:
Criminals can call you pretending to be us. They can even mimic our phone number. But remember:
- We will never text you a One Time Passcode to cancel a transaction.
- We will never ask you to get a code from your Card Reader to cancel a transaction.
- We will never ask you not to log back into your account.
- You should not share a One Time Passcode code or Card Reader code with anyone if you get an unexpected call or text message, whoever they say they are, even if they say they are from our fraud team.
- We will never call you to ask for a code we have sent to you, or to ask why you didn't complete the process in the text message.
These codes are the way to make money leave your account. Never share them with anyone including bank staff.
If you believe you have received a fraudulent text message, email or phone call, please send a copy of the details using the link be at the bottom of the page.
Before proceeding please take time to read our Site Legal Notice, Privacy and Cookie Statements. By proceeding further you are deemed to have read and accepted these when using our website.
AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.