From August 2019 onwards, when you login, you may be asked for additional security, as well as your current login details. This extra security layer is known as Strong Customer Authentication (SCA). This enhances how we verify your identity and helps fight fraud and further protects your digital banking and payments.
When we launch this, you’ll need to download the latest version of our Mobile App. You can then set up your mobile phone to complete security for your Mobile Banking and Online Banking logins. Alternatively, if you do not have a smartphone, you can use a Card Reader to do this.
We’re here to help. When the time comes to make the changes, we’ll guide you through the steps you need to take on your Online or Mobile Banking screens.
To make the set up easier, please make sure we have your up to date mobile phone number. You can review or update this on Online Banking, or you can call into your local branch with your ID.