Changes to how you access and use Online Services

Over the coming months, to keep your online banking even more secure, we’ll be making some changes to our Online Services. This is to get ready for new banking regulations that will apply from 14 September 2019.

Don’t worry, these changes won’t happen straight away, but when they do they will apply to how you login and make payments.

Updated Terms and Conditions – effective from 21 August 2019

The changes we are making to our Terms and Conditions are outlined in the summary leaflet. You should take some time to read these, and keep them for future reference. Updated Terms and Conditions reflecting these changes will be available here and in any of our branches, or if you would like to get in touch we will be happy to post a copy to you. If you continue to use your Online Services after these amendments take effect on 21 August 2019, we’ll take it that you have accepted these changes. If you do not want to accept the changes you can contact us to cancel your access to Online Services at any time.

Important fraud and security notification

In any of our email, phone, or text communications we will never ask you for security codes or to transfer money out of your account.
We want to help you understand more about how to protect yourself and your bank accounts from fraud.
Fraudsters might try to get you to share your personal or banking details by pretending to be someone you know or trust -even a member of bank staff. We won’t follow up this letter with a phone call to ask you to do anything, though we may occasionally call you to ask for feedback on our products and services. For more security advice visit our secure website –

For more information

If you’re under 18 you may need to discuss this with a parent or guardian.
You can find out more about SCA on our website or by phoning our Customer Services team on 0345 6460207. We’re open from 9.00am-5.00pm Monday to Friday (excluding bank holidays). We may record your call for training or quality purposes.
If you don’t currently use our Online Services, there’s no need for you to take any action.

If you’re a credit or debit card user and/or an iBusiness Banking customer, we’ll also let you know of any changes to those products and services over the next few months.