iOS Version Update


We’re writing to ask you to update your iPhone or iPad devices software as part of our regular security updates to protect our customers.

As we update our AIB (NI) Mobile Banking app on 23 July 2024 to keep it secure, we will no longer support iOS 13 or lower and our mobile app will no longer work on these older operating systems.

If you currently use an iPhone or iPad that runs on iOS 13 to confirm login to your Online Banking or authorise your online card purchases, this will also not work after 23 July 2024 unless you take action.

Below we will help you through these changes and explain what steps you need to take to continue to manage your money online with us. Please take the time to read all of these steps before taking action.

Step 1 - Checking and updating your device’s iOS version

Step 2 - Setting up alternative ways to bank online and make payments

Step 3 - Setting up an alternative way to authorise online card purchases

We’re here to help

We value you as our customer and we are here to help. If there is anything in this letter that you don’t understand or you would like to talk to us, please phone us on 0345 6005 925 Monday to Friday, 09:00 – 17:00 (excluding Bank Holidays), or visit your nearest AIB (NI) branch and one of our team will guide you. 


Apple, the Apple logo, iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.