Autism Friendly Branches
AIB are proud to be branded as Autism Friendly across all of our NI branch locations.
Here are the supports available:
All branch staff have completed specific Autism training.
A quiet space is available in all our NI branches.
Each branch has a Sensory Kit with tools such as ear defenders, handheld sensory mats and stress balls, available on request.
An AIB visual guide is available to help customers prepare for a branch visit. You can view this document by visiting: Visual Guide (PDF, 12 Pages, 1,007 KB)
Sensory Maps providing an outline of each NI branch (Launching in July) Visit our Branch Locator page to access these maps.
More detail on our ongoing commitment is available in our Charter of Inclusion. To access this visit Charter of Inclusion (PDF, 2 pages, 21KB).
By taking these steps, we aim to ensure that all our branches provide a welcoming environment where autistic people and their families can feel valued and supported.
External Support
You’ll find links and contact details for a range of Government, voluntary and community sector organisations who can provide direct services on the external support page.
Contact Us
If you require additional support, you can disclose this online or contact our Additional Support helpline on 0345 646 0318, lines are available Monday to Friday 09:00 to 17:00 (excluding bank holidays).
Before proceeding please take time to read our Site Legal Notice, Privacy and Cookie Statements. By proceeding further you are deemed to have read and accepted these when using our website.
AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.