Our Bereavement Support Team are here to help

When a loved one or a close relative passes away there’s a lot to do. Bank accounts may not be important right now, but it’s the very time when you may need access to money to pay funeral expenses for example.

Our Bereavement Support Team are here to help. They will be your single point of contact for the bank. 

Here is what you need to do now

Please let us know if a customer of ours who is your partner, spouse or loved one has died. To do this you can either:


  • Phone us on 0345 646 0320;
  • Email us at bereavement.uksupport@aib.ie if you choose to email us please tell us who has died and how to contact you. We will phone you to talk about the other information we might need.

  • Write to us: Bereavement Support Team, 1st Floor First Trust Centre, 92 Ann Street, Belfast, BT1 3HH;

  • Call in to any AIB branch


 Lines open: 9am to 5pm Monday - Friday (except on bank holidays). Calls may be recorded. Call charges may vary - refer to your service provider.



Our Bereavement Support Team will tell any other departments in AIB (NI) that need to know and they will be in touch if needs be.

We have a Bereavement Guide that might be useful to you. For example, it tells you how you can release money to pay for funeral expenses. You can download it here.


If you would like to set up an Executors’ account to manage winding up the estate, your local branch can do this for you.