Our Bereavement Support Team are here to help

When a loved one or a close relative passes away there’s a lot to do.  Our Bereavement Support Team are here to help. They will be your single point of contact for the bank. 

Steps to take when someone dies

There are some things that you need to do straight away and some that can wait until later. If you take a little time now it will help to avoid possible delays.  

1. Register the death.

The doctor or hospital will give you a medical note. Bring this to your local Registrar of Births, Marriages, Civil Partnerships and Deaths. They will give you a death certificate, or an interim death certificate, either of which we accept.



2. Tell us who has died.

You can visit your local AIB Branch, or email details of customer to bereavement.uksupport@aib.ie, phone our Bereavement Support team on 0345 646 0320 Monday to Friday 0900 to 1700 or

write to:
Bereavement Support Team,
1st Floor, 92 Ann Street,


3.  Find the will.

A will is a legal document that says what to do with someone’s money after their death. It also tells you who is going to represent the person who has died. These people are called executors and they are responsible for dealing with everything the person who has died owns and owes – their estate.
If the deceased person left a will, we  would need to see the original will or a copy which has been either certified by a Solicitor, an Accountant or AIB Bank Official as being a true copy of the original.


To contact us:-

Please let us know if a customer of ours who is your partner, spouse or loved one has died. To do this you can either:


Talk to us

Phone us on 
0345 646 0320†


Email us

Email details of customer death to bereavement.uksupport@aib.ie


Write to us

Write to us of customer death to:
Bereavement Support Team
1st Floor 92 Ann Street,
BT1 3HH 

† Lines open: 9am to 5pm Monday - Friday (except on bank holidays). Calls may be recorded. Call charges may vary - refer to your service provider.

Our Bereavement Support Team will tell any other departments in AIB (NI) that need to know.

What we need from you

Useful Contacts

You’ll find links and contact details for a range of Government, voluntary and community sector organisations who can provide direct services and support by clicking here.


Checklist that may help

Bereavement Guide and FAQs

We have a Bereavement Guide that might be useful to you.

Bereavement FAQs