We have a team to help if you are acting on behalf of a customer who has passed away.
When a loved one or a close relative passes away there’s a lot to do. Bank accounts may not be important right now, but it’s the very time when you may need access to money to pay funeral expenses for example.
Our team is here to help. They will be your single point of contact.
Here is what you need to do now as the first step
We understand that this is a very difficult time for you.
We promise that we will do what we can to help make this easier for you. Our team are here to support you.
So if a customer of ours who is your partner, spouse or loved one has died please give us the details using our Notification of Customer’s Death form; and contact us by:
Ways to get in touch
Call
Phone us on
0345 646 0320†
Email us
Complete the Notification of Customer’s Death form and email to bereavement.uksupport@ aib.ie
Our branches
Visit your local branch.
Find my branch
Write to us
Bereavement Support Team
1st Floor 92 Ann Street,
Belfast,
BT1 3HH
† Lines open: 09:00 to 17:00 Monday - Friday (except on bank holidays). Calls may be recorded. Call charges may vary - refer to your service provider.
Our Bereavement Support Team will tell any other departments in AIB (NI) that need to know.
What we need from you
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Death Certificate
We need to see the original death certificate or the interim death certificate so that an AIB Bank Official can make a certified copy. You can also ask a Solicitor, or an Accountant certify a copy.
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Will
If the deceased person left a Will, we will need to see the original will or a copy which has been certified by a Solicitor, an Accountant or AIB Bank Official as being a true copy of the original.
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Identity Documents
If you are the person dealing with the estate and you do not have an account with us, you need to prove your identity and address. All copies of your documents must be certified copies - that is, copies branded and signed by a solicitor, accountant of AIB Bank official.
Click here to view a list of acceptable documentation.
Useful Contacts
You’ll find links and contact details for a range of Government, voluntary and community sector organisations who can provide direct services and support by clicking here.
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AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.