Credit card FAQs
Welcome to our credit card frequently asked questions. Whatever you want to find out about our card products you will find it here. Just select from the list below.
- How does the Cash Back Loyalty Scheme work on the Options One credit card?
- Can I get a higher credit limit than the recommended credit limit you're offering?
- Can I amend the date on which my payments are due?
- How do I switch between Options One and Options Two credit card?
- On my last statement, I noticed that the date for a particular transaction was several days after I made the purchase. Why is this?
- What is Authorisation?
- How do I arrange to make payments by direct debit?
- How do I change the amount I want to pay by direct debit?
- How can I make a payment to my credit card account?
- How is my Visa Gold card account settled?
- Am I able to use my credit card abroad?
- How much cash can I withdraw from a cash machine per day?
- What cash machines can I use?
- What will it cost to use an AIB (NI) credit card at a cash machine?
- What happens if I want to change my name or address details?
- What is a recurring transaction (or 'continuous payment authority')?
- How do I cancel a recurring transaction?
- If I cancel the recurring transaction, will it stop?
- How are my repayments applied to my account?
- Can I select my own PIN Number?
- What happens if someone else uses my card?
- What if a transaction appears on my statement that I did not make or authorise?
- What if I lose my card and then later find it?
- What if my card is lost or stolen?
- I have overspent on my card, what should I do?
- How do I dispute a transaction on my card or request a chargeback?