How do I activate my card reader?
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Online Banking
Before you use your card reader for the first time, you must choose the Visa debit card you want to use with it.
Log in to Online Banking and click 'Services & Settings' from the top of the screen. Select 'Card Reader' from the drop down menu and 'Select your Visa Debit Card to use with your card reader'.
Follow the on-screen instructions to activate your card reader.
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Speak to a customer service adviser
If you need help and want to speak directly to a Customer Service Adviser, simply call Phoneline Banking on 0345 793 0000†, log in and choose option zero (0) and one of our Customer Service Advisers will be happy to help you with your request. Our advisers are available between 9am and 5pm Monday to Sunday (including Bank Holidays).
† Your calls to us may be recorded. Call charges may vary - refer to your service provider.