Help for when it matters most

With heating bills rising and the weekly total at the till steadily on the increase, millions of households are feeling the squeeze of the cost of living.

Sometimes it can be hard to make ends meet, let alone your payments. You’re not on your own. We have helped lots of customers in similar situations. The important thing is not to ignore money problems, as they usually get worse if you don’t act. So, the first step is always to realise that if you’re worried, you need to do something.

You’ll find more information and tools below which may help, but if you’d prefer to talk to us you can call us on 03456005925 09:00 – 17:00, Monday – Friday excluding Bank Holidays

Take control

We want you to be in control of your money. Creating a budget will help you do this. Knowing what’s coming in and what you must pay first will give you a clear understanding of where you stand. It can feel overwhelming to get started and this is where we can help – check out budgeting for my family for some guidance before you begin.

If you want to get stuck in right away to make your budget, our easy-to-use budget planner will bring your money to life in handy colour codes.


If you’re going through a challenging time

It’s at difficult times like these, you may need extra help or guidance, whether due to money worries, mental health concerns, bereavement, illness or simply hitting a tough patch.

We are here to help. We have dedicated vulnerable customer specialists on hand who can provide extra support and guidance when you need it. Our specialists are in our branch, alternatively visit our help and guidance section to find what support we can help you with.


Worried about paying your bills?

If you concerned you’re going to miss a payment or have already done so, please do get in contact with us.  We’ve helped lots of people get their money back on track. You can find out more by reading the real stories here.


Further help and support

We’d encourage you to talk to us in the first instance. But we understand you may want to talk to an independent support organisation who provide free advice and information. You will find a list of helpful charities, money support organisations and independent help here.