Making a complaint

If you have a complaint, please fill in the form below providing us with as much information as possible about your issue. Our aim is to get back to you within one business day.

For further information on our complaint handling procedures please click here.

YourDetails
Contactdetails
YourComplaints

Your details

Name:*

Address:*

Post code:

Are you an existing customer?:*

Yes

Your branch:*

Contact details

Contact number:*

Preferred contact time:*

Email address:

Your complaint

Tell us what went wrong:*

How has this affected you? What can we do to put things right:*

Data Protection

The information you supply through this form will be held and used by us solely for the purpose of responding to your request. For more information about how we collect personal information about you, how we use it and how you can interact with us about it, visit our Data Protection page.

Special Category Personal Data

If you have included information which is considered special categories of personal data (information regarding Race, Ethnic Origin, Political Opinion, Religious or Philosophical beliefs, Trade Union Membership, Biometric or Genetic Data, Health, Sex Life or Sexual Orientation), we will need to request your consent to keep and/or use this information.

If you provided any special category personal data in relation to your Complaint, please provide your consent for us to keep and use this information by ticking this box: