Digital Profile Q&A

Digital Profile

What is my digital profile?

Your digital profile is made up of an email address or registration number. It is a way we can identify you uniquely. You can use this identifying information to enrol for services, authorise them and log in to our Mobile app or Internet Banking service simply, securely and privately.

You create a digital profile as part of registering for one or more of our digital services.
Why do I need a digital profile?

Your digital profile is a representation of identity information and security credentials whereby you can enjoy our services more securely.
Registering and creating a digital profile with us
Can I change my digital profile?

Yes, you can change your details in the ‘Manage my profile’ option or the ‘My details’ section on Online Banking.

To reset your digital profile password, please contact us on 0345 646 0310 (Monday to Friday between 09:00 and 17:00) or +44 345 646 0310 if calling from abroad.
Can I have more than one digital profile?

No, your digital profile is unique to you, just as an email address or a phone number is.

Password / Personal Access Code (PAC)

Creating a Strong password and a more secure digital profile
A secure password and updated personal information helps protect your digital profile with us.

Step 1: Create a strong password

A strong password helps you:
- Keep your personal information safe
- Protect your banking information
- Prevent someone else from getting into your account
Meet password requirements:

Create your password using 8 characters or more. It can be any combination of letters, numbers, and symbols. Accents and accented characters (e.g á, é etc.) aren't supported.

We accept long passwords.

You cannot use a password that:
- Is particularly weak. Example: "password123"
- A password that has been previously seen in a data breach
- Starts or ends with a blank space
We check for passwords that have been part of data breaches. There are over 600 million of these. This makes them unsuitable for ongoing use as they're at much greater risk of being used to take over your AIB digital profile.

Password tips:

Use a different password for each of your important accounts, like your email and digital profile.

Reusing passwords for important accounts is risky. If someone gets your password for one account, they could access your email, address, others services you subscribe to and possibly AIB services.

Make Your Passwords Long and Memorable:

Long passwords are stronger, so make your password at least 8 characters long. These tips can help you create longer passwords that are easier to remember. Try to use:
- A lyric from a song or poem
- A meaningful quote from a movie or speech
- A passage from a book
- A series of words that are meaningful to you
- An abbreviation: Make a password from the first letter of each word in a sentence
- Avoid choosing passwords that could be guessed by:
- People who know you
- People looking at easily accessible info (like your social media profile)
Avoid Personal Information:

Don’t use personal information. Avoid creating passwords from info that others might know or could easily find out. Examples:
- Your nickname or initials
- The name of your child or pet
- Important birthdays or years
- The name of your street
- Numbers from your address
Consider managing your passwords with a password management tool:

If you have trouble remembering multiple passwords, consider using a trusted password manager. Take some time to research the reviews and reputations of these services.
What if I forget my digital profile password?

If you forget your digital profile password, please contact AIB on 0345 646 0310 (Monday to Friday between 09:00 and 17:00) or +44 345 646 0310 if calling from abroad. You will be required to enter a One-time code sent to your registered mobile number linked to your profile.
How to change your digital profile password
What if I forget my PAC?

If you forget your PAC (personal access code), please contact us. When you call us we will ask you to enter a one-time code sent to the mobile number linked to your profile.
How to change your PAC

For guidance on how to change your PAC please visit this Link.
You suspect someone has got hold of your password / PAC because you see suspicious activity on your account

If you see suspicious activity on your account please contact us on 028 9034 6034 (Monday to Friday between 09:00 and 17:00) or +44 28 9034 6034 if calling from abroad.
Someone may have changed your password / PAC and you cannot access your account

If you suspect your password / PAC has been changed please contact us on 0345 646 0310 (Monday to Friday between 09:00 and 17:00) or +44 345 646 0310 if calling from abroad.

General Support

Verifying your mobile number
Verifying your email address
Can I change my email address for use with the Digital Profile?
Yes, you can amend your email address through the ‘Manage my profile’ option or the ‘My details‘ section on the Mobile app or Online Banking.

As in the screen flow above (Verifying your email address), here is what you do:
1. Change email address on ‘Manage Your Profile’
2. Select Save
3. Check your phone for a one time code
4. Enter the code and press Submit
Can I change my mobile phone number for use with the Digital Profile?
Yes. If you are an Online Banking customer you can change your mobile phone number online under ‘Settings & Services’, and ‘My details'. You will need a card reader for this.
If you have created a Digital Profile you can update your number through the ‘Manage my profile’ As in the screen flow above (Verifying your email address), here is what you do:

Change mobile number on ‘Manage Your Profile’

Select Save

Check your phone for a one time code

Enter the code and press Submit
What if I don’t receive a one-time code (OTC)?

If you do not receive a one-time code – first try the ’Resend’ option, then check the number associated with your profile. If this does not solve the problem please contact us on 0345 646 0310 (Monday to Friday between 09:00 and 17:00) or +44 345 646 0310 if calling from abroad.
How to Avoid Smishing & Phishing

For information please go to Security Centre.
Is the ’Remember Me’ function safe for my bank details?

Yes, the ‘Remember me’ function encrypts your Registration number or email address but still requires you to enter your PAC / Password. We do not recommend that you use the ‘Remember me’ function on a public or a shared device. For example, in an internet café.

Never share your digital profile details with anyone.

For information on Strong Customer Authentication please visit the below:

SCA Q&A