Digital Profile Q&A

A secure password and updated personal information helps protect your digital profile with us.

 

 

 

Create your password using 8 characters or more. It can be any combination of letters, numbers, and symbols. Accents and accented characters (e.g á, é etc.) aren't supported.

We accept long passwords.

 

 

We check for passwords that have been part of data breaches. There are over 600 million of these. This makes them unsuitable for ongoing use as they're at much greater risk of being used to take over your AIB digital profile.

 

Use a different password for each of your important accounts, like your email and digital profile.

Reusing passwords for important accounts is risky. If someone gets your password for one account, they could access your email, address, others services you subscribe to and possibly AIB services.

 

 

Long passwords are stronger, so make your password at least 8 characters long. These tips can help you create longer passwords that are easier to remember. Try to use:

 

Don’t use personal information. Avoid creating passwords from info that others might know or could easily find out. Examples:

 

If you have trouble remembering multiple passwords, consider using a trusted password manager. Take some time to research the reviews and reputations of these services.

If you forget your digital profile password, please contact AIB on 0345 646 0310 (Monday to Friday between 09:00 and 17:00) or +44 345 646 0310 if calling from abroad. You will be required to enter a One-time code sent to your registered mobile number linked to your profile. 

If you forget your PAC (personal access code), please contact us. on 0345 793 0000†, press hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between 9am and 5pm Monday to Sunday (including Bank Holidays) When you call us we will ask you to enter a one-time code sent to the mobile number linked to your profile. 

For guidance on how to change your PAC please visit this Link.

If you see suspicious activity on your account please contact us on 028 9034 6034 (Monday to Friday between 09:00 and 17:00) or +44 28 9034 6034 if calling from abroad.

If you suspect your password / PAC has been changed please contact us on 0345 646 0310 (Monday to Friday between 09:00 and 17:00) or +44 345 646 0310 if calling from abroad.