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How We Help Protect You

 

To ensure you can access your accounts with the utmost confidence, AIB (NI) / Allied Irish Bank (GB) use the highest levels of industry standard security: 

Secure log in – Our Online and Mobile Banking services employ a secure login process. Remember, it is important that you never disclose your personal login information to a third party.

Before entering any secure information on the page presented to you, always make sure that the website belongs to us.

The Online and Mobile Banking website addresses are:

AIB (NI) Online Banking:
https://onlinebanking.firsttrustbank.co.uk/inet/ft/login.htm

Allied Irish Bank (GB) Online Banking:
https://onlinebanking.aibgb.co.uk/inet/gb/login.htm

When logging in:

  1. Check our security certificate to confirm you are linking to AIB, AIB (NI) or Allied Irish Bank (GB).
  2. Once you are satisfied that you are connected to the correct website, enter your 8 digit Registration Number.
  3. You will then be asked to enter all five digits from your Personal Access Code (PAC).

 

Click on the headings below to get more information about how we protect you:

  • To ensure you can access your accounts over the Internet with the utmost confidence, we use the highest levels of industry standard security. As part of this security our connections use TLS1.2, the connection is encrypted using the Advanced Encryption Standard (AES) and keys are exchanged via Diffie-Hellman ciphers.

  • This feature aims to protect you against unauthorised access.

    Online Banking will automatically log you out after 5 minutes of inactivity. However 60 seconds before you are timed out due to inactivity, you will see a prompt and will have the option to remain logged in.

    Mobile Banking will automatically log you out after 4 minutes of inactivity.

    You must be actively browsing to stay connected (i.e. switching between accounts).

    Please note: Scrolling through statements does not count as active browsing. Active browsing is when you are clicking on links within the website, i.e. selecting a different tab on the left of the screen or switching between accounts.

  • Each time you log in to Online Banking we will display the details of your last log in. This is an additional security measure that we have taken to ensure that you can see if someone has fraudulently accessed your accounts online.

    The details shown are the day, date and time on which you last accessed the service. It is important that you check your last log in every time you log in to Online Banking. It will be displayed in the top navigation bar. If you are suspicious of the last log in shown and do not recall logging into Online Banking on that date, please contact our Customer Service Advisers for assistance.

  • The Card Reader offers extended security which enables us to offer customers an extensive range of services through Online Banking. For more information, please click here.

  • AIB (NI) may text you if we see suspicious activity on your credit or debit card. The text will come from these numbers:

    • For Debit Cards the text will come from +44 7897 025515;
    • For Consumer Credit Cards the text will come from +44 7480 533591; and
    • For Commercial Credit Cards the text will come from +44 7700 174510.

     

    If you have a Republic of Ireland address and Republic of Ireland mobile number, the text may come from our Republic of Ireland numbers.

    • For Debit Cards +353 86 180 3367;
    • For Personal Credit Cards +353 86 180 3392; and
    • For Commercial Credit cards +353 86 180 0846

     

    These numbers are for texting only and won’t answer if you ring them. We will identify ourselves straight away as ‘AIB (NI)’ and will not ask you for any personal information, account numbers or PIN numbers. You will be asked to confirm whether or not you made a transaction  Reply with `1’ if the transaction is yours or `9’ if not. When replying to this message you are confirming that the card transaction was made by you. You should always check your receipt or go back to the shopping site to check that your transaction was completed successfully.   If you are not happy to answer the text, contact us on the number on the back of your card.

    For more information, click here.

How to report Fraud

How to Report Fraud

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