Technical Help & System Settings

Technical Help FAQ

If you are unable to access the AIB (NI) Online Banking service.

Systems Setting FAQ

AIB (NI) websites are designed to give the best possible user experience and Online Banking has been designed to work on a range of popular browsers and operating systems listed below.



  • Chrome (latest version)
  • Firefox (latest version)
  • IE11 / Edge


Operating Systems

  • IOS 11 or later
  • Android 8.0 or later

Java Script

To enjoy the best experience on AIB (NI) Online Banking, Java Script should be enabled on you browser.

Other Settings

AIB (NI) strongly recommends that your browser is enabled to support:

  • 128 bit encryption
  • Cookies
  • Cascading Style Sheets (CSS) 2

Display Settings

AIB (NI) recommends that customers view Online Banking with a screen resolution of 1024 x 768, or higher, with 16 bits colour depth, although a screen resolution of 800 x 600 will work.

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