Supporting the needs of all our customers.
If you have a personal current account* with us, this table shows the key ways of supporting you when you need us.
How we can help you if you are experiencing money worries |
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Dealing with the unexpected |
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Additional help and support |
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How we can help you deal with a major life event |
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Contacting us |
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Specialist support |
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https://jamcard.org |
Bereavement |
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Other life events |
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How we can help you manage your day-to-day money better |
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Helping you understand your money |
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Helping you develop your financial skills |
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Support you may find useful if you have a disability or a physical or mental health condition |
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Accessing cash |
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Using your account |
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Accessing information |
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Allowing someone else to help you use your account |
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Power of Attorney |
Ways to interact with us |
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Additional Support Helpline: 0345 646 0318
Opening Hours: Monday to Friday 09:00 to 17:00
Some of the services listed above are also available to customers who hold other personal or business account types. For more information, you can call us or visit your nearest branch or business centre.
Independent Service Quality Survey Results
The requirement to publish the Competition and Markets Authority independent service quality survey results for personal current accounts can be found here, and for business current accounts here.
Information about current account services
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here, and for business current accounts here.