f you aren’t receiving notifications, first check that notifications are enabled for the AIB (NI) Mobile App (for personal cardholders) or AIB Authenticator App (for business cardholders).
On the AIB (NI) Mobile App you can also confirm your purchase through the app itself. Just log into the app and follow the steps.
You can also find notifications within the AIB (NI) Mobile App by clicking on the bell icon in the top right-hand corner of the Accounts screen.
Then try some of our troubleshooting suggestions, depending on your smartphone:
If you have a Huawei or Xiaomi device and are not receiving the notification, go to settings, select advanced settings and Battery manager. Then set the AIB (NI) Mobile App as a protected app. (Differs on each operating system)
Go to Settings -> Advanced settings -> Battery manager -> Protected apps, then find the app you want to see notifications from the AIB (NI) Mobile App and protect it.
Go to Settings -> Apps -> advanced -> Ignore battery optimizations, then find the AIB (NI) Mobile App and ignore it. Ignoring the app means to let it run.
For personal cardholders, if you have mobile banking, you will automatically be asked to check the notification in your app each time you shop online. If you can’t use notifications (and you have the password option set up), you must click ‘use text and password for this purchase’ on the ‘Confirm your purchase’ screen to use your password.
