What are people asking us most? AIB (NI)

I have forgotten my PAC (Personal Access Code) or registration number. What should I do?

Registration Number

If you have forgotten your Online Services Registration Number you can receive a reminder of this online by clicking on the Forgot your login details link available on the Online Banking login page. Simply follow the on-screen instructions to receive a reminder of your Registration Number.

Alternatively, you can call Phoneline Banking on 0345 793 0000 or or +44 289 034 6034 when calling from abroad press hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between Monday – Sunday 09:00 – 17:00 (including Bank Holidays).

Personal Access Code (PAC)

If you have forgotten your PAC, you will need to talk to one of our Customer Service Advisers by calling 0345 793 0000 or +44 289 034 6034 when calling from abroad and pressing hash (#). Our advisers are available between Monday – Sunday 09:00 – 17:00 (including Bank Holidays).

How do I update my personal details?

I’m not receiving push notifications to my phone

f you aren’t receiving notifications, first check that notifications are enabled for the AIB (NI) Mobile App (for personal cardholders) or AIB Authenticator App (for business cardholders).

On the AIB (NI) Mobile App you can also confirm your purchase through the app itself. Just log into the app and follow the steps.

You can also find notifications within the AIB (NI) Mobile App by clicking on the bell icon in the top right-hand corner of the Accounts screen.

Then try some of our troubleshooting suggestions, depending on your smartphone:

Do-Not-Disturb mode and Power-Save mode are not activated.

Check that you are connected to the internet and have sufficient data available on your phone.

OnePlus: select battery optimization then the app and then don't optimize.

If you have a Huawei or Xiaomi device and are not receiving the notification, go to settings, select advanced settings and Battery manager. Then set the AIB (NI) Mobile App as a protected app. (Differs on each operating system)

Go to Settings -> Advanced settings -> Battery manager -> Protected apps, then find the app you want to see notifications from the AIB (NI) Mobile App and protect it.

Go to Settings -> Apps -> advanced -> Ignore battery optimizations, then find the AIB (NI) Mobile App and ignore it. Ignoring the app means to let it run.

For personal cardholders, if you have mobile banking, you will automatically be asked to check the notification in your app each time you shop online. If you can’t use notifications (and you have the password option set up), you must click ‘use text and password for this purchase’ on the ‘Confirm your purchase’ screen to use your password.

I changed my phone, how do I re-enrol in the Mobile Banking App?

If you changed your phone, you can register on your new device by downloading the AIB (NI) Mobile App and follow the on-screen enrolment instructions.

Before doing this, please make sure you unregister the AIB (NI) Mobile App on your old device. You can do this by: -

Logging into the Mobile App on your old device.

Go to the main navigation menu.

Select ‘Settings’

Then select ‘Security & Access’

Tap to ‘Unregister Device’ and confirm

If you have lost or broken your old phone, please call our Phoneline Banking team on 0345 793 0000 or +44 289 034 6034 when calling from abroad, press hash (#) and one of our Customer Service Advisers will be happy to help you. Our advisers are available between Monday – Sunday 09:00 – 17:00 (including Bank Holidays).

What are the daily payment limits for Online and Mobile Banking?

How do I report an unknown payment debited from my AIB (NI) visa debit card/ credit card?

How do I use my card reader?

How can I make an international payment?

I am having issues passing the security update screen on the AIB (NI) Mobile App

Why is my card not working?

If you are having problems using your debit card/ credit card please call our Cards Services team on 028 9024 1822, they are available Monday to Friday (9am to 5pm). Once a member of staff completes some standard security questions with you, they will be happy to investigate this.

If we detect fraud or notice unusual activity on your account, we may send you a text and ask you to confirm your spending. This is known as our fraud text alert service, and you can find more information about this on our Text Alert FAQs page.

How do I open an account with AIB (NI)?

How can I check the status of my loan application?

If you have applied for a personal loan or overdraft through our Online Services, you can view the decision by logging in and selecting ‘Apply' and 'My Applications' after 3 business hours*.

Should you wish to discuss your application further please call us on 0800 38 22 65 between 9am to 5pm, Monday to Friday, please quote your Online Loan application number.

*Our business hours are Monday to Friday from 9am to 5pm, excluding bank holidays.

What are People asking us most ?