Manage My Statements & Fees


As part of our Sustainability agenda and in line with our Terms and Conditions, we are changing the frequency of statements issued in certain situations.  In future where an account has not been transacted on in 365 days, statements will only be sent every 6 months, irrespective of the frequency set, until such time as the account is transacted on again.  Statements can continue to be viewed on Mobile/Online banking, where customers have registered for this service.


How do I order a Certificate of Interest?

How do I view my eStatements?

How do I order a paper statement for my account?

How do I order a duplicate statement?

How do I order a certificate of balance?

How do I change back to paper statements?

How often will my statements be available to view online?

How do I change the issue date of my eStatements?

I have a query on my account fees, what do I do?

Where can I view my fee advice?

How can I minimise my account fees and charges?

How do I receive my eStatement text now I changed my mobile phone number?

I have an account that is used occasionally, but don’t appear to have received a statement for a few months