Contact us

If you have a general enquiry, please fill in the form below.  Our aim is to get back to you within two business days. We will respond to you during office hours, Monday - Friday 09:00 - 17:00 (excluding Bank Holidays).

If you have a complaint, please complete our Complaints Form.

If you want to discuss any of your account information or need us to carry out any instructions on your account, please phone us instead and we will be able to help you.

For account and product enquiries, call us on 0345 600 5925 (Monday - Friday from 0900 - 1700.)

For online banking customer support, call us on 028 9034 6064 (Monday - Friday from 09:00 - 1700.)    

Please Note:

For security, we strongly advise that you do not send account information by email or within this form. Remember we will never ask customers to enter their Online Banking/iBB log in details, code card or card reader codes by email or by a link in an email.

If you have received an email that appears to be from us, but you believe it to be fraudulent, please forward the email to

Need help?

Our Help Centre may have the answer you are looking for.

Data Protection

The information you supply through this form will be held and used by us solely for the purpose of responding to your request. For more information about how we collect personal information about you, how we use it and how you can interact with us about it, visit our Data Protection page.

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