Contact us
If you have a general enquiry, please fill in the form below. Our aim is to get back to you within two business days. We will respond to you during office hours, Monday - Friday 09:00 - 17:00 (excluding Bank Holidays).
If you have a complaint, please complete our Complaints Form.
If you want to discuss any of your account information or need us to carry out any instructions on your account, please phone us instead and we will be able to help you.
For account and product enquiries, call us on 0345 600 5925† (Monday - Friday from 0900 - 1700.)
For online banking customer support, call us on 0345 793 0000†. Log in and choose option zero (0) to speak to a Customer Service Adviser. (Monday – Sunday from 09:00 – 17:00 including Bank Holidays)
Please Note:
For security, we strongly advise that you do not send account information by email or within this form. Remember we will never ask customers to enter their Online Banking/iBB log in details, code card or card reader codes by email or by a link in an email.
If you have received an email that appears to be from us, but you believe it to be fraudulent, please forward the email to alert@aib.ie.
Need help?
Please check if any of the below frequently asked questions help answer your query before completing the contact us form.
Data Protection
The information you supply through this form will be held and used by us solely for the purpose of responding to your request. For more information about how we collect personal information about you, how we use it and how you can interact with us about it, visit our Data Protection page.
† Calls may be recorded. Call charges may vary - refer to your service provider.
Before proceeding please take time to read our Site Legal Notice, Privacy and Cookie Statements. By proceeding further you are deemed to have read and accepted these when using our website.
AIB Group (UK) p.l.c. is covered by the Financial Services Compensation Scheme, Financial Ombudsman Service and is a Registered Firm with The Lending Standards Board.
The AIB logo and AIB (NI) are trade marks used under licence by AIB Group (UK) p.l.c. incorporated in Northern Ireland. Registered Office 92 Ann Street, Belfast BT1 3HH. Registered Number NI018800. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.