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Time is running out!

Have you made the most of your tax-free ISA allowance for 2023/2024?

Find out more

 
Branch Opening Hours

We are piloting lunchtime opening in our Donegall Square North Branch.

Please see new opening times.
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We've signed up to the Mortgage Charter

If you're worried about making your mortgage payments find out how we can help
 
Fraud and Security Centre

Fraud and Security Centre

Find out how to protect yourself from fraud attempts.

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Switch your current account to us

It's simple and stress-free.
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Post Office changes

To see our updated Post Office services click here

 

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Are you worried about payments

Don't let small problems become big problems.

We can help.
 

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Cost of living support

We’re here to support.
 
Fraud text alerts

Fraud text alerts

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View our new NI Blogs

Blogs and Customer Newsletter

View our new Latest Customer Newletter and AIB (NI) Blogs
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The AIB Community €1 Million Fund

We launched the Community Fund just last year and have supported over 70 charities. The Fund enables customers, the public and our employees to support local charities that mean the most to them.

You can read more about the charities we have helped here.

AIB NI staff and Workplus apprentices

AIB NI and Workplus

Do you have friends or family members that would be interested in becoming an apprentice with AIB NI?

AIB are partnering with Workplus in 2024 after the success of AIB's initial cohort of apprentices, there are even more opportunities for 2024! Learn more here.

Frequently asked questions

Important Information

  • Overall service quality
    We asked customers how likely they would be to recommend their personal current account provider to friends and family.

    Ranking


    Published February 2024
    As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 11 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

    Information about current account services
    The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here, and for business current accounts here.

    Click to view full Survey Results
  • Overall service quality
    We asked customers how likely they would be to recommend their business current account provider to other SMEs.

    Ranking


    Published February 2024
    As part of a regulatory requirement, an independent survey was conducted to ask approximately 600 customers of each of the 5 largest business current account providers if they would recommend their provider to other small and medium-sized enterprises (SMEs). The results represent the view of customers who took part in the survey.

    Information about current account services
    The requirement to publish the Financial Conduct Authority Service Quality Information for business current accounts can be found here, and for personal current accounts here.

    Click to view full Survey Results
  • We have ceased issuing First Trust Bank banknotes and now dispense Bank of England banknotes through our ATM Network. From 1st  July 2022 you can no longer spend or accept First Trust Bank Banknotes. For further information, including how to lodge or exchange your First Trust Bank banknotes click on ‘Find out more’ below

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    Find out more
  • Find out more information about regulation or product changes that may impact you and your banking with us

    Find out more
  • New risk free Benchmark Rates are being developed.

    Benchmark Rates are used in financial transactions throughout our economy and are an integral part of interest rate markets. All banks, including AIB, use them in the pricing of many products.

    Find out more

 

Authorised push payment (APP) fraud rankings in 2022

 

Authorised push payment (APP) fraud happens when someone is tricked into transferring money to a fraudster's bank account. You can read the full report by visiting www.psr.org.uk/app-fraud-data

Share of App fraud refunded       

This data shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.        

1 TSB 91 Percent, 2 Nationwide 78 Percent, 3 HSBC UK First Direct 73 Percent, 4 Barclays 70 Percent, 14 AIB 10 Percent

App fraud sent per £million transactions

This data shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.

1 TSB 348 Pounds, 2 Santander 322 Pounds, 3 Metro Bank 280 Pounds, 3 Monzo 280 Pounds, 14 AIB 23 Pounds

APP fraud received per £million transactions: smaller UK banks and payment firms

This data shows the amount of APP fraud received per million pounds of transactions, ranked out of 20 firms. Lower figure is better.

1 Clear Junction 10,355 Pounds, 2 BCB Group 7,079 Pounds, 3 Cashplus 5,916 Pounds, 4 PayrNet 5,765 Pounds, 5 PPS 4,814 Pounds

APP fraud received per £million transactions: major UK banks and building societies

This data shows the amount of APP fraud received per million pounds of transactions ranked out of 20 firms. Lower figure is better.

9 Metro Bank 696 Pounds, 10 TSB 605 Pounds, 12 Starling Bank 307 Pounds, 13 Monzo 227 Pounds, 14 Barclays 217 Pounds